Emerging Issues in Physician Workforce (Plenary Session)-Emerging Issues in Physician Workforce-The Path Forward with Jessica Dudley (Panelist)

Pdf Summary

The document titled "The path forward: Shifting from a Vicious to Virtuous Cycle" was prepared by Jessica C. Dudley, MD, Chief Clinical Officer at Press Ganey. The document discusses various trends and key takeaways in the healthcare industry.<br /><br />One of the key trends highlighted in the document is the decline in patient experience scores, particularly in relation to recommending hospitals. The document also mentions a decline in safety culture scores, but shows some recovery in 2022.<br /><br />Employee engagement and turnover rates are another important aspect discussed. The document reveals that Advanced Practice Providers and Physicians are more likely to leave their organizations compared to other roles, while RNs and Licensed Technical Roles have the lowest intent to stay. It also showcases the estimated turnover rates by engagement level, indicating that disengaged and neutral employees are more likely to leave the organization.<br /><br />The document emphasizes the importance of physician alignment and lists key drivers of alignment, such as respect, recognition, and involvement. It also highlights the resilience of clinical employees and their ability to decompress from work.<br /><br />Additionally, the document points out gender differences among physicians, with female physicians having a more negative experience in all key areas compared to their male counterparts.<br /><br />The document concludes by underlining the need for a virtuous cycle in the healthcare industry, where patient experience, safety, diversity, equity, and inclusion are all interconnected. It suggests continuously listening to employees and patients, training leaders, and taking action based on the data to improve overall performance.<br /><br />The document includes contact information for Jessica C. Dudley, MD, for further inquiries.

Asset Caption

Shifting From a Vicious to Virtuous Cycle
A Path Forward
Jessica C. Dudley, MD
Chief Clinical Officer, Press Ganey

Keywords

healthcare industry

patient experience scores

safety culture scores

employee engagement

turnover rates

physician alignment

resilience of clinical employees

gender differences

virtuous cycle

continuous listening