This e-learning course is designed to increase the learner’s competence in effectively communicating with vaccine hesitant patients utilizing a well-researched approach to having challenging conversations with these patients. The course is relevant to any disagreements between clinicians and patients.

This program is designed for all patient-facing clinicians and staff.
At the conclusion of this activity, learners should be able to:

1. Explain the importance of evaluating their own and their patient’s goals to help them enter into disagreement with greater intention and clarity.
2. Describe the psychological processes that shift disagreements into conflict.
3. Evaluate their own receptiveness to opposing views, including their strengths and weaknesses.
4. Recognize the difference between managing conflict by shifting intentions versus shifting behaviors.
5. Apply expressions of curiosity as a way to show receptive intentions and improve patient conversations.
6. Describe the HEAR framework as a way to express receptiveness when making their point to patients.
7. Demonstrate the use of personal narratives to support their position.

Award of CME credits by ACS is based on compliance of the program with the ACCME accreditation requirements and does not imply endorsement by ACS of the content, the faculty, or the sponsor of the program.

AND

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to earn credit toward the CME of the American Board of Surgery’s Continuous Certification program.

In accordance with the ACCME Accreditation Criteria, the American College of Surgeons must ensure that anyone in a position to control the content of the educational activity (planners and speakers/authors/discussants/moderators) has disclosed all financial relationships with any ineligible company held in the last 24 months. Please note that first authors were required to collect and submit disclosure information on behalf of all other authors/contributors, if applicable.

Please see the enclosed PDF for the complete disclosure list.

The Specialty Societies Advancing Adult Immunization (SSAAI) program is supported by the Centers for Disease Control and Prevention of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award to the Council of Medical Specialty Societies (CMSS) totaling $42,175,407 with 100 percent funded by CDC/HHS. The contents are those of the authors and do not necessarily represent the official views of nor endorsement, by CDC/HHS or the U.S. Government.