Disagreeing Better Toolkit for Clinicians and Care Teams-What's My Goal?

Video Transcription

Video Summary

The video discusses the complexity of communication goals in medical conversations, using a scenario of a doctor discussing COVID-19 boosters with a patient. The doctor aimed to inform the patient but also hoped to influence his behavior and build trust. It emphasizes the importance of aligning goals with patients' goals, which may include feeling hopeful, respected, or heard. Rather than solely focusing on persuasion, the video suggests considering multiple goals such as improving health, building relationships, and showing empathy. By understanding and intentionally pursuing these various goals, healthcare professionals can enhance patient interactions and maintain trust for future discussions.

Keywords

communication goals

medical conversations

COVID-19 boosters

patient interactions

healthcare professionals