Disagreeing Better Toolkit for Clinicians and Care Teams-Using Personal Narratives to Build Trust

Using Personal Narratives to Build Trust

Video Transcription

Video Summary

Disagreement can erode trust, especially in healthcare settings. People may doubt your trustworthiness if their experiences differ from what you're saying. To rebuild trust amid disagreements, sharing personal stories alongside data can enhance credibility. Stories that reveal vulnerability and personal struggles are key in fostering trust and persuasiveness. Dr. Hagen's story about her mother's long COVID experience shifted Michael's perception, showing the power of personal narratives in building understanding and trust. Combining personal stories with data can effectively convey messages and increase trustworthiness, ultimately fostering better communication and connection in challenging discussions.

Keywords

disagreement

trust

healthcare settings

personal stories

data