Disagreeing Better Toolkit for Clinicians and Care Teams-The HEAR Framework

Video Transcription

Video Summary

The video discusses the concept of displaying receptive behaviors when communicating with patients or colleagues. It introduces the HEAR framework, which includes strategies such as hedging claims, emphasizing agreement, acknowledging the other perspective, and reframing to the positive. These strategies are aimed at maintaining receptiveness while expressing your own viewpoint. By using HEAR, individuals can come across as more reasonable and trustworthy, ultimately leading to more constructive conversations. The video emphasizes that practicing these techniques is crucial in making them a natural part of communication behavior.

Keywords

receptive behaviors

HEAR framework

communication strategies

maintaining receptiveness

constructive conversations