Disagreeing Better Toolkit for Clinicians and Care Teams-Introduction

Video Transcription

Video Summary

Heather Suleiman, a mediator, along with Julia Minson, a decision scientist, founded Disagreeing Better to offer training on effective disagreement using behavioral science research. The course equips individuals with communication tools to enhance conversations with patients and colleagues, aiming to prevent conflict escalation in healthcare settings. They stress the importance of managing disagreement as it can lead to negative consequences like patient non-adherence and burnout for clinicians. The course emphasizes using empirically validated communication techniques that are efficient yet impactful, with a focus on practical application. Participants are encouraged to reflect on past disagreements to enhance their conflict resolution skills.

Keywords

Heather Suleiman

Julia Minson

Disagreeing Better

behavioral science research

healthcare communication