Disagreeing Better Toolkit for Clinicians and Care Teams-Expressing Receptive Intentions

Video Transcription

Video Summary

Research indicates that making individuals in disagreement feel heard can reduce conflict. In ongoing disputes, people often assume their counterpart lacks interest in their perspective, creating a barrier. Expressing genuine curiosity and using clear, repetitive language can shift conversation dynamics positively. Examples include asking for their thoughts on vaccines or discussing reasons for decisions. It's crucial to show interest in understanding the other's viewpoint without coming off as argumentative or undermining authority. Encouraging open dialogue and seeking to learn from differing perspectives can lead to more productive discussions and potential for mutual understanding and compromise, even in challenging situations like patient-clinician interactions.

Keywords

conflict resolution

communication strategies

active listening

perspective taking

dialogue facilitation