Disagreeing Better Toolkit for Clinicians and Care Teams-Conclusions and FAQs

Video Transcription

Video Summary

The video discussed strategies for having constructive conversations when disagreeing, emphasizing clear goals, receptiveness, and the HERE framework (Hedging claims, Emphasizing agreement, Acknowledging perspectives, Reframing to positive). It highlighted the importance of using vulnerable stories, practicing communication skills, and fostering receptiveness even with challenging individuals. The techniques discussed are applicable in disagreements with colleagues by finding common purpose and preserving trust. The focus was on showing curiosity, receptiveness, and vulnerability through language to de-escalate conflicts and uncover novel solutions. Receptiveness was emphasized as a tool for maintaining trust and influencing behavior positively.

Keywords

constructive conversations

HERE framework

vulnerable stories

communication skills

receptiveness